April 20th, 2014

Fraud Alerts

 

Debit Card Fraud In Texas Stores (Jan 2014)

Friday afternoon (January 10), fraudulent transactions began appearing in Texas. A block has been put on merchants in Texas such as grocery stores, Walmart, Lowes, CVS and a new one for auto stores such as O’Reilly auto parts, and Auto Zone. Members must use a PIN at these merchants. If you experience any issues with your card or notice fraudulent activity on your account, please call fraud services at 1-866-987-1457.

Target Credit & Debit Card Breach (Dec 2013)

As most of you are aware by now, Target Corporation experienced a breach of their data files which allowed millions of consumer credit and debit card accounts to be at risk for possible fraud. We want to assure our members that we are thoroughly investigating this occurrence as it relates to our members’ credit and debit card information. As of this time, we have not identified any fraud related to the Target breach on our member accounts. However, we strongly encourage you to regularly monitor your debit and/or credit card account using our Internet Banking or Mobile Banking systems. If you detect any unauthorized activity, please report it immediately at one of the following numbers:

Debit Cards: 1-800-264-5578 or Credit Cards 1-800-449-7728

 We will continue to keep you updated with the latest information as this situation develops.

Important Debit Card Fraud Bulletin (Nov 2013)

 !REVISED!

 Effective November 26, 2013 11:00 CST- Certain retailers in the State of Ohio are now being blocked due to a suspected fraud event. The block extends only to major retailers such as WalMart, Target, Walgreens and other retailers like these. Please be aware that PIN -based transactions can be made at the above retailers without difficulty. If you experience a problem with your account or debit card, please contact our Call Center at 615-385-6866 or 800-342-2316. We apologize for this inconvenience.

Effective Update as of 10:00 CST The block in Georgia has been revised to include only merchants such as Walmart, Target, Home Depot and grocery stores. Members can use their debit cards but as a PIN DEBIT ONLY! More information will be provided as we continue to investigate.

Effective November 20, 2013, all debit card transactions in the state of Georgia will be blocked due to a fraud event.  This will affect transactions occurring in Georgia and with companies whose financial operations are located in Georgia.  Please be aware this fraud is not limited to Cornerstone members. If you experience a problem with your account or debit card, please contact our Call Center at 615-385-6866 or 800-342-2316. We apologize for this inconvenience.

Effective November 11, 2013, all debit card transactions in the state of New York will be blocked due to a fraud event.  This will affect transactions occurring in New York and with companies whose financial operations are located in New York. Please be aware this fraud is not limited to Cornerstone members. If you experience a problem with your account or debit card, please contact our Call Center at 615-385-6866 or 800-342-2316. We apologize for this inconvenience.


 

Free Gift Card Scam (August 2012)

How the Scam Works: Employees of non-specific companies have been sent an email or letter claiming that a free gift card has been issued to them from Cornerstone Financial Credit Union.  It directs the recipient to a fraudulent website.  This type of letter or email would never be sent from Cornerstone (or any other reputable financial institution).  If you receive such an email or letter, delete the email and block the sender, or throw the letter away.


New Scam Claims The President Will Pay Your Utility Bills (July 2012)

How the Scam Works:
Consumers have been contacted through telephone calls, fliers, social media and text messages, and other means with claims that President Obama is providing credits or applying payments to utility bills. To receive the money, scammers claim they need the consumer’s Social Security Number, and bank routing number and/or account number. In return, customers are given a fraudulent bank routing number to use in order to pay their utility bills through an automated (telephone) service.

The payment service initially ‘accepts’ the payment but then declines it within a few days when the banking information is discovered to be invalid. The consumer’s bill has not been paid and his/her SSN and personal financial information have been compromised.

Tips to Avoid Falling for this Scam:

  • Never provide your social security number, credit card number or banking information to anyone requesting it over the phone or at your home unless you initiated the contact and feel confident with whom you are speaking.
  • If you receive a call claiming to be your utility company and feel pressured for immediate payment or personal information, hang up the phone and call the customer service number on your utility bill.
  • Never allow anyone into your home to check electrical wiring, natural gas pipes or appliances unless you have scheduled an appointment or have reported a utility problem. Also, ask utility employees for proper identification.
  • Always think safety first. Do not give in to high pressure tactics over the phone for information or in person to get into your home.

Phising Attacks Using NACHA (December 2011)

The FBI has issued a warning about a new malware attack targeting bank accounts. The malware is called Gameover  and the FBI says it is able to defeat several forms of dual-factor authentication. The FBI suggests that consumers and businesses pay attention to suspicious emailspurporting to come fromNACHA, The Electronic Payments Association.  As you are aware, NACHA does not traditionally send emails directly to businesses or consumers.

Receipt of a direct email from an organization such as NACHA should raise a red flag. If you receive any emails appearing to come from NACHA please delete them. Do not open or click on any links contained in the message.


Business Banking Scam (February 2011)

Alert- Business Banking Customers Targeted with New Scam. Please read/click below to view a scam that asks Business Banking customers to call and/or fax Credit Card Statements to this business. Please be aware a legitimate business would never ask this information from a client. Please be diligent when dealing with businesses that solicit this type of personal information. If in doubt, please call us at 615-385-6866.

Click here to view an example of the scam.


Credit Card Phishing Attempt (October 2010)

Updated 10/13/2010

FRAUD ALERT
NATIONAL CREDIT UNION ADMINISTRATION

The purpose of this fraud alert is to inform all federally-insured credit unions about a recent phishing attempt to obtain member credit card account numbers, expiration dates and electronic signatures. In cases reported to NCUA, the perpetrator(s) sent fraudulent e-mails, representing to be from the NCUA, to credit union members and the general public. The emails state the NCUA will add $50.00 to the member’s account for taking part in a survey. The link embedded in the message directs members to a counterfeit version of NCUA’s website with an illicit survey that solicits credit card account numbers and confidential personal information.

We are highly concerned about the risk of imitating the NCUA website and the use of the NCUA official logo to potentially make the scam appear more authentic to unsuspecting members. NCUA will never ask credit union members or the general public for personal account or personally identifiable information as part of a survey. Any e-mail that alleges to be from NCUA and asks for account information is fraudulent and should be treated as suspicious. We have taken steps to shut this site down, but credit union members should remain alert to possible variations of this fraudulent e-mail. Credit union management should remain vigilant and instruct employees to monitor and identify any fraudulent activities due to this phishing attempt. Credit union personnel should continue to educate members regarding the signs of any such fraudulent activity. End users who clicked on any of the e-mail links should consult with a computer security or anti-virus specialist to assess the need to re-install a clear image of the computer system.

Credit Unions should also encourage members to take the following additional precautions:

  • Scan affected computers using updated anti-virus software.
  • Enable automatic updates for anti-virus software and computer operating systems.
  • Install security patches for common software applications promptly.
  • Be aware that phishing e-mails frequently have links to Web pages that host malicious code and software.
  • Do not open unsolicited or unexpected e-mail attachments.
  • Do not follow Web links in unsolicited e-mails from apparent federal banking agencies, instead, bookmark or type the agency’s Web address.
  • Call the agency using a known and appropriate telephone number to verify the legitimacy of the message and attached file.

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